Nikon will terminate the third-party authorized maintenance program in March 2020
The rapidly improving camera system in smart phones has taken away a considerable part of the market from the digital camera industry. Nikon is currently trying to minimize these losses by stopping the third-party authorized repair program, and will begin processing all official repairs and repairs within the warranty period from early next year.
Professional photographers and aspiring photographers who use Nikon cameras may need to be extra careful with their equipment, because the company has decided to terminate the authorized repair program of more than a dozen independent stores in the United States. iFixit reports that Nikon USA has decided not to renew agreements with nearly 15 authorized repair stations in the country after March 31, 2020. This means that all Nikon users who wish to use official parts or repair the camera during the warranty period need to send the camera to the official Nikon repair center in Melville, New York or Los Angeles, California.
The main reason behind this move is the decline in the digital camera business. Consumers are increasingly using smartphones to fulfill their photography and video needs. Taking control of official repairs will give Nikon more business that could have been entrusted to its authorized third-party repair partners. Independent repair shops are worried about this development, worrying that losing their authorized status and being unable to obtain Nikon official parts will seriously damage their business, and customers will no longer be able to benefit from quick repairs nearby. These customers may also have to face a longer repair time, because Nikon’s two official agencies will be in charge of a large number of repair orders from March next year.
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